The Gilded Sparrow

All products being shipped internationally are subject to duties and import taxes. All shipments are handled as DDP (Delivered duty paid).

Any applicable customs duties, taxes, or import fees are the responsibility of the final customer receiving the goods (the buyer).

As the seller, we collect duties at checkout and pay the carrier on your behalf. This will eliminate delays of delivery and having to pay FedEx/UPS separately.

All orders are processed within 1–2 business days. Economy delivery usually takes 5–7 days, and Express 1-3 days, depending on your location.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at support@thegildedsparrow.co 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.If more than 15 business days have passed since we’ve approved your return, please contact us at support@thegildedsparrow.co.